At Raven Tours, we respect your trust and are committed to your privacy. Raven Tours is the trading name of Raven Tours and Treks, a company proudly registered in Bhutan. When we use the terms "we,” "our," or "us" throughout this policy, we refer to Raven Tours.
Your privacy is not just a legal matter — it reflects the care we pour into every journey we craft. This policy explains how we collect, use, and protect the personal information you share with us, whether you're exploring our website or conversing with our team to plan a tailor-made trip to Bhutan. By engaging with us, you consent to the thoughtful and transparent practices outlined below.
When you contact us to inquire or plan a trip, we may ask for specific personal details, such as your full name, email address, WhatsApp number, passport copy, or payment information. We collect only what's essential to design your experience and meet travel requirements in Bhutan. Your passport details allow us to arrange your visa, secure permits, and handle hotel or airline bookings by local regulations.
Your contact information helps us stay in touch, whether to share itinerary updates or support you before and during your journey. Any payment you make—your booking fee or final balance—is processed through secure, encrypted systems. We do not store or retain your credit card details.
We share your information only with those who need it to make your travel experience possible, such as government agencies, such as Bhutan's Department of Immigration or Tourism Council, and hotels, guides, and airlines that require your information to confirm arrangements. These trusted partners receive only the relevant details and are expected to treat your data with the same discretion and care we do, ensuring your data is in safe hands.
We protect your information through encrypted communication, secure storage, and internal access controls. Your data is accessible only to the team members directly planning your trip. We retain your records only as long as necessary to fulfill legal obligations, ensure your trip goes smoothly, or assist should you return to Bhutan with us. After that, your information is deleted or securely archived, ensuring the highest level of security for your data.
Our website uses cookies in a minimal, respectful way. These small files help us understand how visitors interact with our pages, such as which itineraries are most viewed or how long guests browse. The information collected is anonymous and never linked to your identity. We do not track your behavior across other websites, serve ads, or share browsing data with advertisers. Your visit remains private, just as your journey through Bhutan should feel—calm, personal, and noise-free.
At times, we may send you thoughtful messages—perhaps to share a new itinerary, festival update, or seasonal greeting. These are occasional, intentional, and never excessive. If you'd prefer not to receive such updates, you can opt out at any time with a simple reply or by letting us know. You'll still receive essential communications about your trip, like travel documents, confirmations, or emergency updates.
Please note that our website may contain links to other sites. While we carefully select any featured partners or platforms, we cannot guarantee how third parties handle data. We encourage you to read their privacy practices if you visit those sites.
This policy may evolve as needed due to shifts in tourism standards, new digital tools, or regulatory changes. We'll update this page if anything significant changes, and we invite you to check in periodically. Your continued connection with us will be taken as your acceptance of these updates.
Our door is open if you have questions or wish to review, correct, or remove your information. Just reach out to us at discover@raventoursbhutan.com or raventourstreks@gmail.com. We're here not only to guide you through Bhutan but also to honor the trust you place in us every step of the way.